Customizing Notification Templates

Every communication sent out of CrazyPOS—whether email, SMS, or system alert—is highly customizable via the integrated Template Editor.

Accessing the Template Editor

Navigate to Notifications > Templates in the Admin Console.
Select an Event Trigger (e.g., "Sales Order Receipt").
Click the Edit Template button.

Editing Email Templates

Email templates provide a rich textual and visual canvas:

Visual vs. HTML Code: You can edit the template using the intuitive drag-and-drop editor or switch directly to HTML for advanced CSS styling.
Responsive Previews: Toggle between Desktop and Mobile preview panes to ensure your receipt looks perfect universally before sending.
Buttons: For events like Quotations, you can embed functional action buttons like "Accept & Pay Quote Invoice".

Editing SMS Templates

SMS dictates a tighter scope:

Character Tracking: A live counter shows exactly how many characters you're using. Keep under 160 to avoid multi-segment charges.
Tone: Keep messages concise (e.g., "Hi {Customer_Name}, your repair {Job_ID} is ready for pickup!").

Using Dynamic Variables

The true power of the Notification System lies in personalized dynamic variables. When building a template, you do not hardcode names or prices. Instead, you inject bracketed variables that CrazyPOS fills dynamically at runtime.

Example Variables:

{Customer_First_Name} -> "Jane"
{Order_Total} -> "$149.99"
{Branch_Address} -> "123 Tech Avenue, Sydney, NSW"
{Status_Name} -> "Ready for Pickup"

Testing your templates is vital! Use the Send Test feature to send a mockup of the notification to your admin email or phone number before finalizing the changes.