Handling Refunds and Returns

Accepting returns gracefully is important for customer satisfaction. CrazyPOS ensures that you maintain accurate stock and financial records when reversing a transaction.

Processing a Receipt Return

If the customer has their original receipt or order number:

1. On the POS terminal, go to Orders / Sales History.
2. Scan the barcode on their physical receipt or manually type the Order ID.
3. Select the order, then tap Refund.
4. Select which specific items from the order are being returned. Optionally, mark whether the item should be "Restocked" (added back to inventory) or "Written Off" (e.g., damaged goods).
5. Select the refund payment method. It is best practice to refund via the original payment method, especially for credit cards.

Processing a Blind/Exchange Return

If a customer is making an exchange without the original receipt:

1. Scan the item they are returning.
2. Tap the item in the cart and change the quantity to a negative number (e.g., -1). This will make the cart total negative.
3. Scan the new item they want to exchange it for. The cart will calculate the difference.
4. If the total is negative, you owe the customer a refund. If positive, the customer owes the difference.
5. Hit Pay to finalize the exchange.