Device Warranties & Replacements

Differentiating clearly between standard returns and warranty replacements is crucial for keeping your parts cost accurate. CrazyPOS handles warranties natively to log manufacturer defects and RMA (Return Merchandise Authorization) tracking.

Logging a Warranty Claim

If a customer returns a faulty device or a screen/part that you repaired fails under its warranty period:

1. Navigate to Repairs > Warranty Claim.
2. Search for the original Order ID or Repair Ticket.
3. The system verifies if the item is still within the designated warranty period (e.g., 90 Days for repairs, 1 Year for devices).
4. Create the Warranty Ticket. This does not charge the customer, but it does deduct replacement parts from your inventory and tags them as "Warranty Replacement Cost", ensuring you don't falsely register a profit loss.

Supplier RMAs

Once you have a collection of faulty replacement parts (like bad LCD screens), you can send them back to your supplier.

1. Go to Inventory > RMA.
2. Select your Platform Supplier (e.g., Crazy Parts).
3. Scan the faulty components. The system bundles them into a digital RMA manifest.
4. Ship the items. When the supplier approves the RMA, they deposit store credit to your supplier account directly within CrazyPOS.