Processing and Managing Repairs

CrazyPOS is tailor-made for service centers. You can log, track, and complete repair jobs efficiently directly from the Point of Sale interface.

Logging a New Repair

When a customer brings in a device for servicing:

1. On the POS dashboard, tap New Repair.
2. Scan/Enter Device Info: Submit the device IMEI, Serial Number, or model. The system will automatically fetch device specifications if available in your parts database.
3. Customer Details: Search for an existing customer or create a new one. (Email and Phone are critical for status notifications).
4. Fault Description: Detail the issues described by the customer. Use the built-in Pre-Repair Checklist to log the physical condition (e.g., cracked screen, water damage).
5. Quotation/Parts: Add required parts to the ticket. This reserves inventory and provides an accurate quote.
6. Confirm the intake and print a Repair Ticket for the customer.

Managing Active Repairs

Staff can view the Job List to track progress.

• Update statuses: Pending, In Progress, Waiting for Parts, Ready for Pickup.
• Updating a status can automatically trigger an SMS/Email to the customer (if configured in the Admin Notification settings).

Completing and Invoicing the Repair

When the repair is finished:

1. Move the job status to Completed.
2. Tap the Invoice button. This transitions the repair cost and any parts used directly into the shopping cart.
3. Process the payment just like a regular sale.