Multi-Channel Triggers & Setup (Email/SMS)

The CrazyPOS Notification System acts as your automated communications team, triggering customized alerts for predefined actions.

Supported Channels

You can communicate with your customer and staff using:

• Email: Completely free, via your authorized Outbox. Perfect for rich HTML receipts and complex warranty documentation.
• SMS: Highly visible. Requires assigning a Twilio or MessageBird gateway via Settings > SMS Integration. Carrier rates apply.
• In-App System: Dashboard alerts that pop up for your staff members globally without navigating to external apps.

Configuring Event Triggers

Navigate to Notifications > Event Setup. CrazyPOS supports over 13 specific events, including:

• Sales Order Receipt: Fired instantly upon checkout completion.
• Repair Status Update: Fired when a tech progresses a job (e.g., from "In Progress" to "Ready for Pickup").
• Quotation Confirmation: Fired when an official quote is generated.
• Abnormal Login Alert: A security-focused System alert broadcasted to Admin staff when unusual logins occur.

Granular Toggling

For each event, you have precise control over the recipient and channel. For instance, when a "Repair Status" changes:

• You might turn ON SMS and Email to the Customer.
• You might turn ON an In-App System Notification for the Branch Manager.

This allows high customizability for multi-store operations, ensuring customers are informed while keeping staff loops tight and clean.