Setting up Printers & Printing Assistant
CrazyPOS is a cloud-based system (running in a browser), which normally means you'd have to click through a print dialog every time you make a sale. Our Printing Assistant bypasses this, sending receipts silently and directly to your receipt/label printers.
How the Printing Assistant Works
The Printing Assistant is a lightweight program you install on the Windows or Mac PC connected to your physical printers. It listens to your CrazyPOS cloud account and intercepts print jobs automatically.
Detailed Option Guide
When you navigate to Settings > Printing Assistant in the Admin Console, you must configure the following options:
- Enable Silent Printing: Toggle this ON. This ensures that the browser does not pop up the default print preview dialog, sending the command instantly to the Assistant.
- Receipt Printer IP/Name: Entering the exact system name of your receipt printer (e.g.,
EPSON TM-T82III Receipt) or its local IP Address if using a network printer. - Label Printer IP/Name: Similar to the receipt printer, specify the exact name of your barcode/label printer (e.g.,
Brother QL-800). Used when receiving new stock. - Paper Width: Crucial for formatting. Standard receipt widths are usually
58mmor80mm. Selecting the wrong size will cause cutoff text. - Auto-Print Receipts: If toggled ON, a receipt automatically prints after every successful checkout without prompting the cashier.
- Print Kitchen/Fulfillment Tickets: If you have a separate prep area, this option ensures an order ticket is sent to a secondary printer simultaneously.
Troubleshooting
If nothing is printing, ensure the Printing Assistant app is actively running in your computer's system tray, and that the Printer Names you typed match the exact text found in your computer's Printers & Scanners settings.